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What is contact center as a service?

What is contact center as a service?

Contact center as a service is a software deployment model that enables companies to purchase only the technology, they need to reduce IT, integration, and support costs. CCaaS solutions are most commonly deployed as a cloud-based CX solution in contact centers, but in some instances and the on-premise CCaaS software solution is more deal. It is difficult to call center to quickly deploy new features, functions, and channels without helping of an advanced Contact Center as a service.

What is Gartner information Services?

Gartner is the world’s leading information technology research and advisory company company. We deliver the technology-related insight necessary for our clients to make the right decisions every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors. We are the valuable partner to clients in over 9.100 distinct enterprises worldwide. Through the resources of Gartner Research, Gartner Executive programs, Gartner Consulting and Gartner Events.

we work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, USA., and has 6,600 associates, including more than 1,500 research analysts and consultants, and clients in 85 countries. For more information, email or visit 1990, Gartner Group was acquired by some of its executives, including Gartner himself, with funding from Bain Capital and Dun and Bradstreet. The company went public again in 1993.[5] In 2000, the name was simplified from Gartner Group to Gartner.

In 2000, Gartner coined the term Supranet . Gene Hall has been the CEO of the company since August 2004.

In the course of its growth, Gartner has acquired numerous companies providing related services, including Real Decisions—which became Gartner Measurement, now part of Gartner’s consulting division—and Gartner Dataquest, a market research firm. It has also acquired a number of direct competitors, Meta Group in 2005, AMR Research] and Burton Group in early 2010, and Ideas International in 2012.

In March 2014, Gartner announced that it had acquired the privately held company Software Advice for an undisclosed amount.

In 2014, Gartner also coined the term “Digital Bizops” and further developed the early philosophy for digital business operations.In July 2015, Gartner acquired Nubera, the business app discovery network that owns properties like GetApp (a peer review site), AppStormAppAppeal, and CloudWork. Terms of the deal were not disclosed. In September 2015, it acquired the privately held peer review site (PRS).

In June 2016, Gartner announced that it had acquired the privately held company SCM World, headquartered in London, UK On January 5, 2017 Gartner announced it had reached an agreement to acquire in a cash and stock deal worth about US$2.6 billion. On March 7, 2017 Gartner announced that it has agreed to buy New York–based L2 Inc,  which specialises in benchmarking the digital performance of brands. Terms of the deal were not disclosed.

What is the benefit of Gartner?

Gartner is a leading research and advisory company that provides insights, best practices, and tools to help individuals and organizations to grow and achieve  strategic priorities.




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