the best gartner contact center as a service in united states 2021

 

the best gartner contact center as a service in united states 2021




gartner contact center as a service in united states 2021

CXone
by NICE inContact
“Enhanced QA Management Support Experience “

 

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Since we started working from home in March, we moved to NICE inContact CXone to quickly service some of our clients. With its implementation in our department, we did not know of this application at first but as months …
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Talkdesk
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by Talkdesk




“Talk Desk solution has improved customer satisfaction!”

Great product, easy to onboard reps and simple to sign on at home or at office. We never missed a beat using talk desk when the pandemic struck. Metric and reports are used to effectively monitor performance and …
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4.482 Ratings

top gartner contact center as a service in united states 2021

Vonage Contact Center (formerly NewVoiceMedia)
by Vonage
“Vonage are a proactive partner helping us to achieve our Contact Center goals”

The experience with Vonage CC from initial product discovery, building out a POC, negotiations on initial product features and costings were extremely well received from all aspects of our Technology and Operations team. …
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4.659 Ratings

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Genesys Cloud
Genesys Cloud
by Genesys
“Moving to CCaaS has been very beneficial for our company”

Genesys Cloud has enabled our company to simplify our contact center technology stack while creating enhanced customer experiences into our contact centers. With functionality included within the platform, we have …
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4.640 Ratings

Five9 Virtual Contact Center (VCC)
by Five9
“Five9 – You can’t even Compare!”

I can’t say enough good things about this company. Five9 came to us in a true time of need and has helped us make leaps and bounds over the last few years. I’ve worked with a lot of “IT Helpdesk Centers” in my years, any …
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4.828 Ratings




the best gartner contact center as a service in united states 2021

Amazon Connect
Amazon Connect
by Amazon Web Services (AWS)
“Call centre up and running within a day for our Covid-19 Community Hub response team.”

We had a requirement to stand up a new call centre at extremely short notice in response to the Covid-19 pandemic. We were creating a Community Hub team to contact thousands of at-risk residents identified …
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4.614 Ratings

Cisco Webex Contact Center
by Cisco
“Amazing folks!”

I have worked with this contact center solution since 2012 and have always had amazing work completed and in timely fasion. The people are who make the company and enjoy working with them every time!
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4.76 Ratings

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CxEngage
by Lifesize
“Serenova is nearly infinitly moldable to fit your contact center needs.”

The customer support of Serenova is umatched and the capabilities of their call flows are endless if you can learn to code a little bit(This coming from someone with no coding background what so ever).
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52 Ratings

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gartner contact center as a service 2021

8×8 Contact Center




8×8 Contact Center
by 8×8
“Smoothest implementation in my 25+ year IT experience”

Very easy to implement. The sales team and implementation team are super stars. They go well beyond what is expected of them. The product is robust and works beyond our expecation.
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42 Ratings
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Genesys Engage

 




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Genesys Engage
by Genesys
“Future proof our business (from home)”

Great suite of software enabling work from home during C19. Always willing to listen and learn. Software enhancement is documented on a roadmap for visibility. Enables future proof business through improvements
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gartner contact center as a service in united states 2021




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